Few books have delved into the craft of coaching principals as this book does, with stories that both leaders and their coaches will recognize. Kay Psencik explains that great coaching is an art, but describes ways to improve the coaching practices of listening, observing, planning and committing to new action. Included in the book is an Innovation Configuration map of effective coaching. With a self-assessment tool, coaches can hone in on their own strengths and weaknesses to find ways to support leaders in improving schools.